GENUINE ADVICE (NOT “JUST BUY AND LEAVE US ALONE”)

After seeing other online reviews for Generator Pro, I gave them a call. I needed a 5 year old 9KW Generac propane generator serviced (routine preventative maintenance). I called the office on a Tuesday in mid September and spoke with Keisha who could not be more pleasant and accommodating. She was truly happy for my business and fully explained what to expect with regard to time, scope of service and anticipated cost. They were able to schedule me for a Thursday time slot of the same week. Kyle was the technician who arrived right on time (I was given a 2 hour possible window and he arrived after about 20 minutes). He got straight to work and allowed me to watch and ask questions, ostensibly so I might be able to do quick troubleshooting myself in the event of a problem). He answered every question and explained the work he was doing. The battery that starts the generator was marginal after about 5 years and he gave me the option to replace if I wished. Batteries have gone up in price recently due to supply chain challenges and I opted to have him install a replacement (which he had with him), rather than having to deal with a problem mid winter. After the quick service was completed, he did a quick test of the auto transfer switch by turning off the house power briefly. The generator started quickly and without hesitation. I am now good for another year and will definitely contact Generator Pro again for any service needs.

Friendly, professional, knowledgeable. Generator Pro made me an appointment quickly, for a tune up service on my Generac. They were friendly and clear about price and expectations. Kyle, the technician that came out, was very knowledgeable and took time to explain things. Michelle in the office was great with scheduling and post-appointment follow up.For what was needed, the service wasn’t cheap, but no home services are these days and it’s hard to put a price on quality service in a timely manner. It’s a rare thing in southern NH to get an appointment in a few days, plus competent service. I knew the price going in (they were up front) and I would pay it again to keep working with Generator Pro. I know I’m not alone in being sour on home services companies, and Generator Pro definitely stood out in a good way.

I got several quotes for a generator. and an electrical panel upgrade All were around the same price, but when Doug was checking out the house to prepare the quote he noticed a gas smell and spent a good bit of time looking for the leak. I figured that if someone spent that much effort for something that wasn’t his issue and for someone who wasn’t a customer that that was a very good sign, so I took the Generator Pro quote. They were great through the whole process. They kept me informed of what the steps would be and how long to expect things to take (generators were on back order, so it took several months to arrive). The crews were friendly and professional. The quality of work was excellent. I was very happy with the install, although a little on the fence about spending so much on a gas line connected, auto-start generator. Then, about 3 weeks after the install was complete we lost power in my neighborhood. The lights went out briefly; the generator came on and we were back to normal throughout the outage (which lasted several hours). It was fantastic, and I couldn’t be happier with the generator.Overall I recommend a whole house auto-start generator. If you are going to get one then Generator Pro is the company to do it. They are reliable, helpful and did a great job for me.